External privacy policy statement

PRIVACY POLICY

As a financial services software provider, Kurtosys Systems (collectively “we” and “us”) are providing a Privacy Policy that explains how we collect, use, share or otherwise process your information when you interact with our corporate websites.

This Privacy Policy applies to our corporate websites that run on a Kurtosys owned domain and describes our practices when we process:   

  1. Personal information for the purposes of solicited communications and marketing, such as requesting information through a signup form, submitting information via contact forms or social media communications.
  2. Personal information as needed by our websites to function, such as email addresses and names for login details.
  3. Personal information as needed to provide product support. 
PERSONAL IDENTIFICATION INFORMATION 

We may collect personal identification information from Individual Users in a variety of ways, including, but not limited to, when Individual Users visit our sites, register on the sites, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our sites. Individual Users may be asked for, as appropriate, name, email address, phone number, or location. Individual Users may, however, visit our sites anonymously. We will collect personal identification information from Individual Users only if they voluntarily submit such information to us. Individual Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain sites’ related activities. 

NON-PERSONAL IDENTIFICATION INFORMATION 

We may collect non-personal identification information about Individual Users whenever they interact with our sites. Non-personal identification information may include the browser name, the type of computer, and technical information about Individual Users’ means of connection to our sites, such as the operating system and the Internet service providers utilized or other similar information. 

WEB BROWSER COOKIES 

All the relevant information on cookies we use on our website can be found on this page: https://www.kurtosys.com/legal/cookies/

Our corporately-owned websites  are protected through the Cloudflare network. Cloudflare automatically adds cookies to track various metrics for functional purposes. All of these cookies are prefixed with “_cf”. We have no control over the data stored within these cookies but more information about its purposes can be found here:
https://developers.cloudflare.com/fundamentals/get-started/cloudflare-cookies/

and we recommend reviewing their cookie policies to find out how the data is used here: https://www.cloudflare.com/privacypolicy/ 

HOW WE USE COLLECTED INFORMATION 

We collect Personal Information that you actively submit to us through your account, website forms, email subscriptions, surveys, events, conferences, customer service, inquiries, and other interactions. You will know when we collect your Personal Information because we will directly ask you for the information. We will use Individual Users’ personal information for the following purposes: 

  1. To improve customer service.
    Information you provide helps us respond to your customer service requests and support needs more efficiently. 
  2. To create a user profile for authentication and preferences.
    We may use your personal information to provide identification of your account and preferences as well as details that will enable security and authentication checks for your personal safety. 
  3. To personalize user experience.
    We may use information in the aggregate to understand how our users as a group use the services and resources provided on our sites. 
  4. To improve our Site.
    We may use feedback you provide to improve our products and services. 
  5. To send periodic emails and make telephone calls.
    We may use the email address to send user information and updates pertaining to an order. It may also be used to respond to inquiries, questions, and/or other requests. We may also make contact by telephone if appropriate. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. 


We are continually expanding our customer reach. As part of our business-to-business marketing, we collect Personal Information from third-party sources to identify individuals who hold relevant job roles in companies that we believe to have a genuine interest in our products and services. Personal Information collected generally includes a first name, last name, job title, company name, email address, and phone number. We generally communicate via email or telephone to provide information about our products and services and offer businesses an opportunity to learn more about our company. On occasions, where legally permitted, we may also record sales calls for the specific purpose of training our staff and improving our customer contact. 

Kurtosys systems does not engage in automated decision-making with any data received from client/prospective submissions.

HOW WE PROTECT YOUR INFORMATION 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of personal information, username, password, transaction information and data stored on our Sites. We secure this on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All data is protected using encryption at rest and in transfer, such as the Secure Socket Layer (TLS) protocol.  Kurtosys retains data for the duration of the client’s business relationship with the business and for a period of time thereafter to allow members to recover accounts if they decide to renew, analyse the data for Kurtosys own operations, and for historical and archiving purposes associated with the company’s history as a membership association.

SHARING YOUR PERSONAL INFORMATION 

We do not sell, trade, or rent any Individual Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the sites or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. 

THIRD PARTY WEBSITES 

Individual Users may find advertising or other content on our sites that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our sites. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our sites, is subject to that website’s own terms and policies. 

RIGHT TO ACCESS 

Individual Users have the right to know what personal information about them is included in our databases and to ensure that such data is accurate and relevant for the purposes for which Kurtosys collected it. 

Individual Users may review their own personal information stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law and Kurtosys policies. Upon reasonable request, Kurtosys allows Individual Users access to their personal information, in order to correct or amend such data where inaccurate. 

Individual Users may edit their personal information by logging into their account profile or by contacting Kurtosys by phone or email. In making modifications to their personal information, Individual Users must provide only truthful, complete, and accurate information. 

To request erasure of personal information, Individual Users should submit a written request to Kurtosys. 

REQUESTS FOR PERSONAL DATA 

Kurtosys will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: 

  1. Legally binding request for disclosure of the personal information by a law enforcement authority unless prohibited by law or regulation.
  2. Requests received from the Individual User. If Kurtosys receives a request for access to his/her personal information from a Data Subject, then, unless otherwise required under law or by contract with such Individual User, Kurtosys will refer such Data Subject to the Individual User. 
SATISFYING REQUESTS FOR ACCESS, MODIFICATIONS, AND CORRECTIONS 

Kurtosys will endeavour to respond in a timely manner to all reasonable written requests to view, modify, or inactivate personal information. 

  1. The right to withdraw consent – Right to be forgotten. Users may ask Kurtosys to delete or remove users’ data where you have exercised your right to object to processing. When users have provided personal data voluntarily, or consented to its use, they have the right to withdraw.  
  2. The right to data portability – Users may request that Kurtosys transfer the data that we have collected to another organization, or directly to you, under certain conditions. Conditions need to be stated.
  3. The right to restrict processing – Users may request processing restriction of their personal data under certain conditions.  


If you have any complaints about how Kurtosys handles your personal data, please contact us on the link below, so we can resolve the issue where possible. Under the GDPR and the DPA, individuals have the right to lodge a complaint with their local data protection authority (in the EEA) or the Information Commissioner’s Office (in the UK). Information on raising a complaint is available on the ICO’s website (https://ico.org.uk/concerns/).

CHANGES TO THIS PRIVACY POLICY 

Kurtosys has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. 

YOUR ACCEPTANCE OF THESE TERMS 

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US 

If you have any questions about this Privacy Policy, contact Kurtosys Systems via our Contact Us page. 

This document was last updated on 6 November 2023.